Terms & Conditions

ll associated brands found on this website are sold & distributed by the trading entity Equilibre Health Products Pty Ltd (ABN 75 149 698 724). For the purposes of this document, the term Equilibre Health Products Pty Ltd will be used to cover all sales & distribution of associated brands found on this website by Equilibre Health Products Pty Ltd. The use of this site is governed by the TERMS AND CONDITIONS OF SALE set forth below.

Your use of this site or purchase from Equilibre Health Products Pty Ltd indicates your acceptance of these terms and conditions.

Equilibre Health Products Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice. Equilibre Health Products Pty Ltd is the service provider; it is also referred to as "us" and "we".Customer is the person or organisation who purchases or seeks services from Equilibre Health Products Pty Ltd; it is also referred to as "you".

Placing an Order

All orders placed are subject to confirmation and acceptance by Equilibre Health Products Pty Ltd.

Additions cannot be made to online orders once they have been confirmed.

Online Pricing

All prices listed on the web site are for internet orders only. The website operates a separate business unit, with its own costs and pricing structure. For this reason stock on our website is offered at different prices to that in the stores.

Therefore:

Prices advertised on the website may not be the prices available in the retail store

Prices available in retail stores will not be matched by the website

Price Variation

Equilibre Health Products Pty Ltd may vary prices for received orders in the event of price changes or mistakes made by suppliers. This will be confirmed with the customer before order processing.

In the case of a price increase, you may cancel the order by giving notice to Equilibre Health Products Pty Ltd, which must be received within 7 days of the price increase notification.

Stock Availability

If a product is not listed on the web site then it is not available for sale with online orders.

Order Cancellations

Any attempt to cancel an order must be made within 24 hours (except in the event of cancellation due to price increases- see Price Variation).

Cancellations attempted after the order has been dispatched will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.

Cancellations may be communicated by email. The order number pertaining to the cancelled order must be provided for the cancellation to be accepted.

PAYMENT

Payment Types accepted

For on-line orders, accepted payments include:

Credit Cards (Visa/Mastercard/Bankcard)

Credit Card Surcharge

Equilibre Health Products Pty Ltd reserves the right to charge 2% surcharge for Visa/Master Card/Bankcard. This will be reflected in the online store price

Payment variations

If an order is modified or cancelled, where possible Equilibre Health Products Pty Ltd will return any overpayment.

Shipping

Delivery - Within Australia

Orders will be delivered by Australia Post and/or the freight company of our choice.

Goods arranged for pickup at a Post Office may require proof of identity.

Delivery - Outside Australia

Due to Contractual obligations, Equilibre Health Products Pty Ltd can only deliver products to Australia and New Zealand. All other requests will be forwarded to the original supplier in France.

Delivery Charges

Delivery charges are based on actual postage rates, which may vary slightly from those that are charged.

Customers are responsible for paying any freight charges incurred from a refused shipment and unclaimed goods.

Depending on the delivery arrangements the cost for any re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery. The customer will be contacted by Customer Service, Equilibre Health Products Pty Ltd and the mechanics of any additional payments will be arranged.

Equilibre Health Products Pty Ltd will make every effort to deliver on time.

Delivery times are in business days.

Delivery times exclude Merchant's order processing time. The delivery time estimates do not include Merchant handling time (e.g. to authorise an order and process it through the warehouse).

Delivery times are independent of the weight or dimensions of a parcel

In rural and regional areas of Australia or International addresses, delivery to final destinations may take longer. If in doubt please check with your local Post Office.

Disclaimer

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.

Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our Customer Service Staff via email to  sales@equilibrehealth.com.au.

For your online safety and security, we use PayPal for all Credit Card and online payments

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